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Contact

If you have a question about ChibiGeo — the geocoding service, billing, your account, or privacy — email us at evgenii@zeitflow.de. Your message goes directly to the small team operating the service in Berlin; there is no sales queue or outsourced support desk.

Technical support​

For an API problem, include the endpoint you called, the approximate time and time zone, the HTTP status, and a short description of what you expected. A minimal request that reproduces the problem is especially useful. If the response contains a request identifier, include that too.

Never send your API key, password, session cookie, or a complete location history. Replace the key with REDACTED, and reduce coordinates or addresses to the smallest example needed to explain the issue. The API documentation lists the supported parameters and response formats, and the live service check is available at app.chibigeo.com/v1/photon/status.

Accounts, plans, and billing​

For an account question, write from the email address attached to the account when possible. Tell us which plan you use and what you were trying to change, but do not include a password or API key.

For a billing or refund question, include the plan, charge date, and Stripe receipt or invoice reference. ChibiGeo's first-payment guarantee is explained in the refund policy; subscription terms and cancellation details are in the terms and conditions.

Use the same contact address for access, correction, deletion, or objection requests under the GDPR. Say which right you want to exercise and which account the request concerns. We may need to verify that you control the account before acting, but we will not ask you to send a password or API key. How ChibiGeo processes account, billing, and API traffic data is described in the privacy policy.

Company registration and management details are listed in the Impressum.